As the Coronavirus (Covid-19) continues to evolve, we would like to take this opportunity to update you on our approach as we all navigate through this challenge.
Minimising disruption to our customers is a high priority for us. Our workforce remains at full strength including our installation teams, and we have a clear framework in place should any incidents arise.
Social Distancing Measures
Our office space is configured to respect the separation required, and most of our staff have been working from home for some time now. Our systems are all running smoothly to help with your enquiry at the same level as we did previously when working from our offices.
Because our sales team are no longer able to do site visits, we are now doing consultations either over the phone or using Zoom video conferencing, whatever you feel most comfortable with.
Our installation teams have been briefed on the requirements of Social Distancing and will minimise any requirements for access inside your home. More detailed information will be provided during our installation planning after you have placed your order.
Protecting our teams and our Customers
Our teams have all been briefed on recommended personal hygiene practices.
All team members have been briefed on the symptoms of the virus and advised to not attend work and immediately seek advice from their GP if they feel unwell.
We currently have no confirmed cases of COVID-19 in our workforce and are regularly providing updates on all government advice and media releases.
We look forward to planning your solar power and / or storage system in the near future. Please be assured that we are managing our way through these troubling times.
Solaray Management team.